FAQs
Find the answers to our most frequently asked questions below.
You can track your order by logging into your RANOOKA account and viewing your order history, or by using the tracking link in your shipment confirmation email.
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) to most locations. Shipping options will be displayed during checkout.
You can return unworn items with original tags attached within 30 days of delivery. For more details, visit our Returns and Refunds page.
To initiate a return, log into your RANOOKA account, navigate to your order history, and select the items you wish to return. Follow the on-screen instructions to complete the process.
We accept major credit cards, debit cards, and select cryptocurrencies. For more information, visit our Payment and Pricing page.
Visit the login page and click on "Forgot Password" to receive a password reset link via email.
If you couldn't find the answer you're looking for, please contact our customer service team and we'll be happy to assist you.
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