Orders and delivery
Find information about ordering, shipping and delivery below.
Once you place your order, it typically takes 1-2 business days for processing. You'll receive an order confirmation email with your order details shortly after placing your order.
We offer the following shipping methods:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Same-Day Delivery: Available in select cities for orders placed before 12 PM local time
Shipping times are estimated and may vary based on location and other factors.
We ship to select countries worldwide. International orders typically take 5-10 business days for delivery. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
You can track your order by:
- Logging into your RANOOKA account and viewing your order history
- Using the tracking link provided in your shipment confirmation email
- Contacting our customer service team with your order number
If you need to change or cancel your order, please contact our customer service team as soon as possible. Please note that once an order has been processed for shipping, it cannot be changed or canceled.
If you encounter any issues with your delivery, such as missing or damaged items, please contact our customer service team within 48 hours of receiving your order. We'll work with you to resolve the issue promptly.
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